Refund Policy

Effective Date: April 23, 2025

At The Eggleston Group, we take pride in providing high-quality educational furniture solutions. To ensure clarity, please review our refund and replacement policy below:

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All Sales Are Final

All sales are considered final upon acceptance of the Acknowledgment of the Purchase Order (PO), not at delivery.

Orders may be modified after acceptance of the PO acknowledgment; however, modifications may be subject to restocking fees and other charges as determined by the manufacturer. Please consult with your sales representative before requesting any changes.

No modifications or cancellations will be accepted more than 10 days after the acceptance of the PO acknowledgment.

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Damaged or Defective Products

If your product arrives damaged or defective, we will repair or replace the item at no cost to you. No monetary refunds will be issued.

To report damaged or defective items:

• Notification must be made in writing within 5 days of delivery.

• Include photos clearly documenting the damage or defect.

• Provide the related invoice number.

• Email all documentation to accounting@egglestonoffice.com.

Failure to notify us within 5 days may void your eligibility for a replacement or repair.

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Shipping Responsibility

As all deliveries are managed through our team or designated carriers, customers are not responsible for shipping costs related to the replacement or repair of damaged or defective products.

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Manufacturer Warranties

Certain products may come with manufacturer warranties that extend beyond The Eggleston Group’s replacement policy. Please consult with your sales representative for specific warranty and guarantee information related to your purchase.

Timing for Repairs or Replacements

The timing for repairs or replacement products may vary depending on product availability and manufacturer lead times. We will notify you as soon as replacement items or repairs are ready.